ORLANDO, Fla.–(BUSINESS WIRE)–Benchmark Technology Group, a arch provider of annex automation solutions and technology administration services, appear at the ICBA National Convention & Techworld captivated at the Gaylord Palms Resort and Convention Center that Richmond, Va.-based Franklin Federal Accumulation Coffer implemented Compass™, Benchmark Technology Group’s new annual automation software.
A association coffer with about $1 billion in assets and 100 employees, Franklin Federal implemented Compass to abatement chump delay times and advance cross-selling opportunities at anniversary of its seven retail branches. Compass helped to automate the arrival of new annual openings the coffer began experiencing afterwards afresh converting from a accumulation & accommodation allotment to a association accumulation bank.
“One of Franklin Federal’s primary goals is to annual customers’ banking needs with aberrant claimed absorption they cannot acquisition at a ample bank,” said Brenna Haley, arch carnality admiral for Franklin Federal. “Compass supports this action by automating and expediting annual aperture processes, acceptance tellers to body affinity and abode customers’ banking needs instead of absorption on inputting abstracts and blockage for errors. The ability provided by Compass enables Franklin Federal to abound as a association bank, while continuing to accommodate the akin of chump annual it’s been accepted for back 1933.”
“By accretion the cardinal of articles a banking academy provides a household, it increases its wallet-share, but added importantly, added strengthens its coveted chump loyalty. To that end, Compass focuses on authoritative new annual openings accessible for the chump as able-bodied as the CSR by aspersing abstracts access and anecdotic cross-selling opportunities. If a chump allotment with a spouse, they can resume appropriate area they larboard off – a accessibility rarely offered,” said Jack Malinowski, arch technology administrator of Benchmark Technology Group. “Compass enables CSRs to apply on customers, and that claimed absorption validates to barter that their best to do business with a association coffer was the appropriate one.”
Compass seamlessly integrates with amount systems and third-party applications to adviser CSRs through new annual openings and aliment processes, while acknowledging with coffer behavior and procedures. Added functions of Compass include:
In accession to Compass, Franklin Federal uses Benchmark Technology Group’s Proof21™, a absolutely chip teller abduction application, and STeller®, a teller transaction processing application.
About Benchmark Technology Group
Back 1985, Benchmark Technology Group has been a arch provider of annex technology and software solutions for banking institutions of all sizes. The aggregation offers a complete band of annex automation articles and casework including teller printers, scanners, ATMs and banknote handlers. In addition, Benchmark Technology Group provides web-based accomplishment services, accessory appraisal and consulting, accessories annual and aliment programs, forth with Analysis 21 solutions. Benchmark Technology Group’s systems design, integration, accomplishing and abutment casework accommodate customized and broadcast offerings that are customer-centric and scalable.
All Benchmark Technology Group articles and casework are backed by 24/7 support. The aggregation is headquartered in Alpharetta, Georgia and has three added offices throughout the nation. For added information, appointment www.Benchmark-US.com.
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