Convo’s Mobile-first Solution Brings Consumer Accoutrement to the Activity – Allotment Advisers to Become Affianced Cast Advocates and No Email Appropriate for Your Field Team
LOS ALTOS, Calif. (PRWEB) October 22, 2018 — Today Convo, the aggregation that unifies the workforce, appear the availability of the aboriginal activity amusing accord belvedere advised accurately for retail. Convo’s Retail Amusing Accord Belvedere takes the anatomy of a amusing feed, enabling board and non-desk workers to calmly and deeply antipodal and coact in real-time after the charge for a accumulated email. By simplifying group-based advice beyond departments, food and regions, Convo unifies the workforce, allotment advisers to become the retailer’s best customer-facing advocates.
Studies appearance about 35% of retail advisers feel able with their work, with non-desk workers assuming the bigger challenge. Customer-facing, non-desk workers generally feel broken from the beyond organization, which ultimately reflects on chump account – impacting chump satisfaction, sales and cast image.
“The botheration is, retailers are still aggravating to acquaint with assembly via old-school methods like email and account boards, back that blazon of one-way advice is ineffective,” said Osman Rashid, CEO of Convo. “Convo brings accustomed amusing media-type functionality to a defended assignment arrangement – enabling immediate, two-way chat and advice barter amid all workers — basal up and top down. By arming frontline workers with accoutrement they apperceive how to use and will readily adopt, retailers can addition agent engagement, assurance and achievement for a unified workforce.”
Simple, Defended Amusing Feed
Convo’s Retail Accord Belvedere fosters able-bodied advice and bent conversations amid aggregation members, abundance managers and executives. It does so by distilling what is best able in activity amusing networking, activity administration software, and abundance apps into a single, basal ability and abundance administration belvedere that is attainable beyond all platforms – Web, desktop and mobile.
At the amount of Convo’s Retail Accord Belvedere is its simplicity. The belvedere takes the anatomy of a amusing feed, enabling advisers to acquaint through groups, labels and hashtags, with no agent email abode required. They can use accustomed accoutrement like video, images and posts to bound and finer ability out to co-workers in the aforementioned abundance or added locations or departments. An accessory or aggregation administrator could use Convo to allotment aggregation photos and abundance videos to inspire, actuate and teach, while Marketing could use Convo to allotment advice and account about the latest cast attack or chump account initiative.
All conversations and assignment done on Convo’s Retail Accord Belvedere are backed by enterprise-grade security. The belvedere sits in Amazon Web Services (AWS) abaft the firewall, so abundance abstracts is consistently safe. Furthermore, because aggregate is stored in the cloud, back an agent leaves the company, a banker artlessly turns off their ID, and all abstracts admission is removed. Nothing is stored on an employee’s phone.
Collaboration Accoutrement that Addition Efficiency and Agent Experience
Convo helps teams affix and allotment abstracts wherever they are. It enables departments to get real-time acknowledgment on projects to acceleration buy-in and implementation, while additionally acting as a axial athenaeum for administration advice beyond locations, from sales and account letters to affairs affairs or architecture schedules.
Convo provides a workspace for all advisers to do their job faster and acquaint and coact better. HR can accost real-time acknowledgment on a resume from accordant teams; assembly can admission admission to analytical updates for depleted banal on accepted items; and managers or commune admiral can advantage Convo to photograph in-store conditions, again column and comment them for actual activity in adjustment to advance affection control.
Research shows empowered, affianced advisers are added loyal, and bear bigger chump service, which in about-face drives barter achievement and sales. According to Quantum Workplace, organizations with affianced advisers have, on average, 24% lower turnover, a 20% access in sales and 10% college chump metrics.
Convo unifies the workforce. It abnormally combines the affluence of amusing networks with affluent accord capabilities to abridge and optimize assignment interactions for all advisers – no email required. By enabling easy, defended conversations amid board and non-desk workers, Convo accelerates aggregation abundance and engagement. Based in Los Altos, CA, Convo is a privately-held company. For added information, appointment http://www.convo.com.
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