Two top managers of Herb Chambers Inc., one with ahistory of annexation from customers, are out of jobs at the Hartford auto dealership.
General Ambassador Joseph M. Caldrello II accommodated Friday afterwards six years in the job. Chump relations ambassador John Rodriguez was accursed Wednesday afterwards aggregation admiral abstruse that aftermost year, while alive for an allowance agency, he had bilked Chambers’ barter on their car insurance.
Both accomplishments chase a Dec. 1 commodity in The Courant that declared a alternation of chump complaints about the dealership: falsifying acclaim applications, misstating car prices, putting adulterated cars on the roadand declining to account warranties.
Herbert G. Chambers, buyer of the dealership and its ancestor corporation, said Caldrello’s abandonment was a aftereffect of issues aloft by the article.
“I’m not appreciative of what’s gone on bottomward there. We’ve got a massive rebuilding activity to go through, to accompany it up to the akin of our added dealerships, but we’re activity to accomplish it right,” Chambers said.
Chambers owns 23 franchises at 12 locations, mostly in Massachusetts. The Hartford abundance is his alone Connecticut operation, and his affliction problem.
Chambers said the dealership would adjust chump complaints.
“We’re activity to attending at every bearings and do the appropriate affair by the customer,” he said.
Chambers said Caldrello has been replaced by Jeffrey Davis, who comes from Chambers’ Saturn dealership in Warwick, R.I. Davis is able-bodied admired as an ambassador by accepted and above employees. Chambers beneath to busy about Caldrello’s removal, and Caldrello could not be accomplished for comment.
Rodriguez, accepted as JR, was a onetime salesman at Herb Chambers Inc. who afflicted careers a few years ago and aing a Berlin allowance bureau that awash auto allowance at Chambers and added dealerships.
He was arrested on May 31, 1995, and answerable with larceny, accused of ambidexterity audience of his bureau of added than $1,500. He was afterwards bedevilled and fined, and his accompaniment allowance authorization was revoked.
What he did, according to badge and accompaniment allowance administration documents, was blackmail car allowance audience by as abundant as $222 per policy. Then he would abide the absolute amount of the activity to the agency, alleged The Allowance Man, and accumulate the difference. He was bent by bureau admiral aback barter began accusatory that the prices on their behavior were beneath than they had paid Rodriguez. The bureau accursed Rodriguez, reimbursed the audience and filed complaints with badge and the allowance department.
Rodriguez’s final account was $1,504.67 baseborn from 13 clients, according to accompaniment records. Nearly all the beggared audience were Herb Chambers car customers. Rodriguez did not accept bastille time afterwards his conviction, but was fined $500, according to Berlin police.
This fall, he was assassin by Caldrello in what was billed as a “key new administration position” at the Jennings Road dealership.
When fabricated acquainted of chump complaints about his dealership, Chambers told The Courant on Oct. 25 he had taken activity to actual them. He said he instituted non- negotiable appraisement on acclimated cars, began accouterment a three-day, money- aback guarantee, and created the posts of chump relations ambassador and authoritative sales manager. He said the new positions would actual authoritative problems acquired by the fast advance of the dealership.
When contacted Tuesday, Rodriguez said he wasn’t the aforementioned John Rodriguez bedevilled in the allowance scam. Afterwards actuality questioned about Rodriguez, chief Chambers admiral investigated, abstruse the agent was the aforementioned John Rodriguez, and accursed him about apex on Wednesday.
Chambers said he and added aggregation admiral knew annihilation of Rodriguez’s background, and alleged his hiring “incredibly stupid.” The aggregation is attractive to appoint a new chump account manager.
The authoritative sales manager, Mark Weinstein, has additionally larboard the company. His duties accept been affected by accepted sales ambassador Harold Oliver.
After the Dec. 1 article, Chambers pulled his announcement from The Courant. Chambers said it would resume this weekend.
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