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Federal Diary Live With Stephen Barr Washington Cavalcade Agents Biographer Wednesday, Aug. 14, 2002; Noon EDT

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Confused about how to administer for a federal job? Attractive for tips on how to get the absorption of a federal cadre officer? Are you absorbed in alive for the new Department of Citizenry Security?

Kathryn Kraemer Troutman, architect of the Resume Place, aing The Post’s Stephen Barr, who writes the Federal Diary column, to altercate government job opportunities and the affairs for federal hiring as abundant numbers of federal advisers retire over the aing bristles to 10 years.

Troutman is the columnist of a new book, “Ten Steps to a Federal Job: Navigating the Federal Job System,” and has accounting two books on how to abide cyberbanking and cardboard resumes that will be accustomed by government agencies.

The archetype follows.

Editor’s Note: Washingtonpost.com moderators absorb beat ascendancy over Live Online discussions and accept the best accordant questions for guests and hosts; guests and hosts can abatement to acknowledgment questions.

Stephen Barr: Acknowledgment to all of you for demography time to accompany in this altercation today. Kathryn Troutman, an able on how to address federal resumes and use automatic systems aback applying for government jobs, has appeared in this appointment before, so acceptable aback Kathryn!

To get this altercation rolling, amuse accord us a arbitrary of the key issues that every federal job appellant needs to apperceive about or master. Again, acknowledgment for demography time from your agenda to action admonition and insights.

Kathryn Troutman: Hello Federal Job Seekers,

Thanks for agreeable me back, Steve. I’m accessible to blazon and acknowledgment questions from resume writers and federal applicants. I’m blessed to admonition bodies address bigger resumes and auspiciously get interviews and jobs in the government!

Here’s my SUMMARY OF KEY ISSUES FOR FEDERAL JOB APPLICANTS To KNOW and/or MASTER:

-A federal resume is not the aforementioned as a clandestine industry resume. -You do not accept to use a FORM to administer for a federal job. -You do not accept to use an SF-171 or OF-612. You can use a federal-style resume which includes the aforementioned information. -The resume should be EASY TO READ! -The resume should be a abstracted certificate from your KSAs -The resume should reflect the duties and abilities bare for the job so that the cadre account can see if you are able for the job -You should apprehend the advertisement to see if you are able afore you administer -Be abiding to apprehend “who can apply”. Is it an advertisement for federal advisers only? Or OPEN TO ANYONE? -You should apprehend the HOW TO APPLY admonition carefully! =Follow the directions. -Be able to administer for federal jobs in abounding altered formats. Anniversary bureau has their own way of requesting resumes, answers to questions and KSAs. -Look at my Web site: www.resume-place.com for my columns, books and acumen I can action as an able federal resume writer, trainer and book author.

That’s abundant for now.

Newbie from New York: Hi, my fiance and I are relocating to the D.C. breadth from New York City. From the burghal of the merchants to the burghal of the princes. We could use some admonition on how to administer for federal jobs. I accept activated for three so far so I accept somewhat of a alive cant for agreement such as KSA’s and “open to all persons.” I accomplish it a point to alarm the acquaintance actuality and “confirm” the cancellation of my application. I accept additionally noticed a trend to use e-mail/Web forms to administer for assertive agencies. What admonition can you accord to a 30-year-old architect who is entering this aberrant new world?

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Kathryn Troutman: TECHIE NEWBIE: Acceptable to Washington and the apple of government. There’s a lot to apprentice about the job appliance process. The acceptable account is that the government is hiring. The bad account is that it’s absolutely difficult to get the resume right, the KSAs aggressive and administer correctly. But with some admonition from this on-line affair and what you could apprentice from my books, you can be acknowledged with your federal job application. The federal resume needs to accommodate “compliance details” such as your SSN, citizenship, aggressive experience, artery addresses for employers. And it should accommodate some of the keywords from the announcement. Sounds like you can apprehend the announcements actual well. Instead of calling the person, why don’t you use RETURN RECEIPT or FEDEX (Fedex is better) to accelerate your packages. That way you can track. Accepting anyone on the buzz is difficult. Acknowledgment for writing. Acceptable luck with your search. PS, amuse accede my Ten Steps to a Federal Job — cast new, you would like the STEPS a lot.

Savannah, Ga.: How can accession afterwards a amount use their “real world” acquaintance in a resume? Abounding of the announcements I apprehend say you can acting acquaintance for a amount – is it astute to anticipate they will?

Kathryn Troutman: REAL WORLD EXPERIENCE VS. EDUCATION. Hi Savannah, yes, this is true. You can highlight your experience, skills, adeptness and “core competencies” that will be bare in the agencies, instead of education. You can aloof address about your accomplishments and skills. Put the apprenticeship breadth at the end. Impress the cadre agents with your acquaintance and skills. Acknowledgment and accumulate alive on your resume.

New York, N.Y.: What admonition do you accept for contempo advanced arts academy graduates with little above-mentioned assignment experience? Are there training programs aural the federal government jobs?

Kathryn Troutman: RECENT GRADUATES WITH LITTLE WORK EXPERIENCE. Abundant Question. Yes, there are accomplished Internship programs – that are alike paid. You can acquisition apprentice internship admonition at www.usajobs.opm.gov. Attending for Apprentice Internships. You can alike blazon in the chat “Student” on the added awning (after aboriginal time screen) and apprentice jobs will appear.

When you address your federal resume you will accept to alarm your above affidavit and projects. Accommodate a account of accordant courses. Address about any association account assignment that could be relevant. Accommodate a account of abilities that you can offer. The sample “Gary Blankenburg” which is in my Federal Resume Guidebook is a admired for students. This sample includes all of the actualization (and assignment experience). Acceptable luck with your federal job search.

Chantilly, Va.: I’m a contempo blow of WorldCom and accept activated for several federal jobs. In best cases I’ve beatific my resume on-line but accept not heard any responses (after 2-3 weeks). Two weeks ago I beatific an brief amalgamation to DOT-TSA for a Lead Analyst position. What is the accepted turn-around time for responses?

Kathryn Troutman: TURNAROUND TIME – WORLDCOM CASUALTY. Hi Chantilly, I’m apologetic about the Worldcom situation. We’re allowance lots of Worldcom bodies from Texas administer for federal jobs now. 2-3 weeks is not continued in the government appliance world. And the TSA turnaround is affectionate of continued too. But you can aftereffect on the TSA advertisement by attempting to alarm the actuality on the advertisement to clue the package. You can consistently try to alarm the actuality listed on the announcement. You can accelerate bales breadth you can track. Or you could alike accelerate a acknowledgment cancellation agenda that is stamped, and ask them to accelerate it aback to you. It’s boxy to clue applications in government, abnormally if it is on-line. Acceptable luck with your applications. Accumulate applying!

Bowie, Md.: What does “Open to all sources” mean? Does it beggarly any U.S. citizen?

Kathryn Troutman: OPEN TO ALL SOURCES. Yes, that bureau any U.S. Citizen. Bodies central of government and alfresco of government.

Arlington, Va.: I accept acclaimed a cardinal of abstraction announcements accept a actual abbreviate accessible date and amazing attenuated KSAs. Are these “wired”? If so, amuse accommodate tips on how to acquisition accepted aggressive positions?

Kathryn Troutman: SHORT OPEN DATE / NARROW KSAs. It’s adamantine to say if the job is wired. But if you are qualified, you should administer anyway. But with a abbreviate closing date, you may not accept time. Accumulate account announcements with added ample KSAs for which you are acutely qualified. Accumulate your KSAs and use them afresh and afresh afterwards you abuse them for the accurate KSA, bureau mission and skills. Aloof accumulate account announcements, you will see a huge aberration in all of them. Thanks, accumulate at it, Kathryn

Washington, D.C.: I am absorbed in a Accoutrements Screener position with the new TSA. I accept submitted my resume for all three DC Metro airports and accept not yet been contacted by anyone absolution me apperceive the status. I accumulate audition that Citizenry Aegis is such a aerial priority, yet the action seems ashore in the mud. Any abstraction what is activity on at TSA or any tips on how I can get through? Thanks!

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Kathryn Troutman: BAGGAGE SCREENER APPLICATION – SLOW RESPONSE. Hi! I anticipate you should accelerate the amalgamation in again. This time use a ample envelope. Enlarge the blazon on your resume so that it’s accessible to read. I achievement you ample out the analysis online. Yes, Citizenry Aegis is a aerial priority, but they accept accustomed bags of resumes and are affectionate of behind. If your bales are on the basal of the stack, they could be lost. Accelerate them again.

Jacksonville, Fla.: I accept created a resume appliance the Resume Architect on the USAJOBS Web site. I don’t accept my amount but accept accumulated a agglomeration of hours at altered colleges while confined in the military. Should I account anniversary academy and the hours from each?

Kathryn Troutman: RESUME BUILDER AND LOTS OF COLLEGES — You should abridge your courses, cardinal of hours, above fields. The assorted colleges are not as important.

Example: “Completed 85 acclaim hours in Business Administration, communications and Business from 1995 to present. Currently authority a 3.5 GPA from all courses. Attended 5 universities and colleges with ambit acquirements and in-class courses. Full account accessible aloft request.”

I achievement that the Resume Architect can handle a description like this. If it can’t, you should move out and address your resume in WORD and not be ashore with a adamant architecture from a Resume Builder. Thanks.

Dumfries, Va.: I’m a backward aggressive administrator based at Ft Belvoir, Virginia. I’m absorbed in a position with the Transportation Aegis Administration, or with whatever emerges for the conception of the Citizenry Aegis Department. How does a new actuality able the noncombatant cadre system? How does one apperceive if submitted resumes are actuality considered, are non-competitive, etc?

Kathryn Troutman: TRACKING AND FOLLOWING-UP ON YOUR APPLICATION. This is Footfall 9 of my Ten Steps to a Federal Job book – advancing out in one week. I had a abundant time autograph this affiliate and I had admonition from my email Career Corner readers. They told me how they email, fax and alarm the cadre lists to clue their applications. You can call, email and/or fax to ask about your package. You can additionally ask why you were not brash and what you can do to advance your package. If you can get somebody on the phone. It’s hard, but possible.

It’s adamantine to apperceive if your resume is actuality brash if you don’t apprehend from anyone. If you don’t apprehend annihilation in one month, you should alarm them. The TSA is hiring, so they are aggravating to acquisition able candidates. I achievement that your resume makes your KSAs and Abilities acutely clear. I achievement your resume is in actual bright blazon and it’s not crowded. They accept a lot of resumes to read. I am advising 12 point blazon at the actual minimum.

Thanks for writing.

Arlington, Va.: TSA Hiring problems!!! How does a appellant accuse about the hiring action at TSA? How do you apprentice breadth you stand?

Kathryn Troutman: TSA HIRING PROBLEMS! You should address to your congressman. You could additionally address to Brian Friel with www.govexec.com. He’s alive on an commodity about the TSA hiring practices. [email protected]

You should additionally apprehend www.govexec.com about Citizenry Aegis issues. It’s absolutely a abundant source.

TSA is abaft with hiring. They are inundated. All I can say is accelerate your amalgamation again. Accelerate it flat. Accomplish the blazon big. Accomplish the KSAs absolutely bright in the resume. Accomplish your amalgamation angle out with a awning letter that sounds compelling. Acceptable luck, Kathryn

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Oh, additionally apprehend my cavalcade on my website: www.resume-place.com “HOMELAND SECURITY RESUMES” Abundant tips there on KSAs, abilities and amount competencies bare for citizenry aegis jobs.

Nicholasville, Ky.: I am currently alive for the Department of Defense, and I am best affronted with my job. I am currently aggravating to get assassin with the Transportation Aegis Administration. I am not abiding how to accurate my adventures for the KSAs. For TSA, I was apprehensive if there is a assertive diction actualization that I should use in the KSAs. PLEASE HELP, I AM SO FRUSTRATED!

Kathryn Troutman: TSA KSAs. Aloof accomplish the KSAs angle out. From the announcements they say that the “rate and rank” based on your KSAs. If the personnelist reviewing your resume CAN’T FIND THE KSAs, afresh you’re not activity to attending too good. Put the KSAs on folio one of your resume so that are actual bright and accessible to read. The diction should accommodate some of the diction from the announcement. Apprehend my cavalcade on my Web site: HOMELAND SECURITY RESUMES. My business, Resume Place, additionally provides critiquing, alteration and autograph casework for TSA and added federal applicants. That’s aloof for your information. Acknowledgment and acceptable luck. Accumulate trying.

Alexandria, Va.: I am currently in the Government and accept been applying appliance Resumix. The Army has a armpit alleged ROAR, afterwards you administer you can go out to the armpit and analysis the cachet of your application. I did that, but begin no information. Aback I approved to call, there was no buzz cardinal on the announcement. No way to email anyone. You are basically larboard with no bureau to acquisition out your status. Accept you or anyone run beyond a band-aid to let agencies apperceive that they accept problems like this?

Kathryn Troutman: ARMY ROAR – RESUMIX SYSTEM. Well, my acquaintance with ROAR has been good. It has formed for me in the accomplished and it’s a absolutely abundant system. I apperceive that Army is alive on accumulation all of their regions’ resume databases into one database. I’ll be that ROAR is bottomward briefly because of this restructure. If you accept a CPAC appointment at your base, you could absolutely alarm somebody at the CPAC and they can analysis with the ROAR administrators and acquaint you what’s activity on with it. The arrangement is absolutely a acceptable one. It will appear back. Kathryn

Elkridge, Md.: Applying for a federal job is so time-consuming. I appetite to assignment for the federal government very, actual much. But I acquisition myself applying for clandestine appliance jobs because it is easier. Are there some software applications that can admonition acceleration up the federal job-hunting process?

Kathryn Troutman: TIME-CONSUMING FEDERAL APPLICATION PROCESS. Yes, it’s like a part-time job. But if you get emails beatific to you with job announcements, you can be account them anniversary evening. You can assurance up for emails from www.usajobs.opm.gov. Additionally accession acceptable Web armpit is www.federaljobsearch.com. This is a paid armpit but abundant for analytic geographically for jobs. Additionally if you accept a acceptable federal resume and a set of KSAs, you can administer for best jobs in an hour or two. It’s a continued process, I absolutely agree. My Ten Steps could admonition you accept the action bigger – from my new book. Thanks, acceptable luck.

Bushwood, Md.: You brash the accoutrements screener appellant to resend the appliance amalgamation in case it was ashore at the basal of the pile. With this in mind, would sending in assorted applications for the aforementioned position access my affairs of actuality selected, or would it aloof abash the issue? The action actuality is based on the acceptance that added than one personnelist is reviewing the applications for the listed position.

Kathryn Troutman: MULTIPLE APPLICATIONS – Well, I absolutely don’t usually acclaim sending assorted applications. But I accept heard that the TSA architect is abaft with reviewing applications. I anticipate that if it were me, I would accelerate accession amalgamation and mark the advanced of the envelope with this note:

“2nd amalgamation submitted – PLEASE CONSIDER MY APPLICATION 1st amalgamation beatific 07/15/02”

I don’t appetite to account added assignment for the TSA reviewers, but sometimes bales do get lost. If the amalgamation was beatific 4 weeks ago and you can’t get a acknowledgment from anyone, what abroad can you do? You appetite to assignment for the TSA, right? Accumulate at it.

Denver, Colo.: The TSA hiring arrangement is somewhat of a joke. Aboriginal amuse agenda that if you would like to Fax a resume to them, there is alone one Fax cardinal to use for all the jobs they accept posted. Anticipate about several thousand bodies aggravating to Fax their resume to one number. They account a chump account cardinal to call, about if you are applying for annihilation but a screener, they are clueless. I accept been inquiring on aback to abide KSA’s and alike admitting they affirmation to be Federal employees, they accept no abstraction what a KSA is. They will accord you accession cardinal to alarm which will aftermath several things. It will arena abundant times with no answer. You will accept a recorded bulletin that says accompaniment your catechism and they will acknowledgment in 24 hours. The aboriginal time I approved this it took over a anniversary to apprehend from them and the acknowledgment to my catechism was “If you are still accepting a botheration amuse alarm us”. They had a job fair in Denver and they were absolutely affected by the cardinal of bodies that showed up.

Kathryn Troutman: TSA HIRING SYSTEM – A JOKE. Yes, it’s not great. Here’s my responses. Don’t fax. Don’t alike try. Faxes attending bad and they’re not readable. Chump account phone. I’ve approved to alarm also. I’ve never gotten an answer. The bodies who acknowledgment the phones are contractors who don’t apperceive about KSAs unfortunately. Don’t try to alarm them. Yes, it is overwhelming.

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What to do: Apprehend my commodity Citizenry Aegis Resumes about aggregate the KSAs into the resume. Accomplish the KSAs angle out because that’s how they are allegedly “rating and ranking” applications. Accomplish the blazon big. 12 to 14 point type. Accomplish article angle out on you resume. Accordant education, experience, projects. STAND OUT. STAND OUT. STAND OUT. THEY ARE OVERWHELMED. If you are good, accomplish abiding somebody can see it on the advanced page! Persevere! They are hiring. Acceptable luck.

Takoma Park, Md.: Hi Kathryn — I am absolutely the affectionate of “outside talent” the federal government allegedly wants to recruit, but the “hiring” action is a sham. I activated for two contempo GS-14/15 communications/spokesman openings at agencies (GSA, Defense) breadth I accept contacts, yet in both cases the job was “filled” a few canicule afterwards the closing date. A acquaintance of abundance who is a chief OPM official tells me that federal workers are “circling the wagons” to assure their advance opportunities, authoritative it harder than ever, not easier, for outsiders to be hired. True?

Kathryn Troutman: FEDERAL HIRING IS A SHAM, alike for OUTSIDE TALENT. That’s absolutely too bad. The government absolutely does appetite alfresco aptitude and absolutely needs you too! Well, the accepted admiral can amphitheater the wagons all they want, but their numbers are acceptable fewer. You should be accommodating and accumulate applying. You should accomplish abiding your federal resume stands out and aloof accumulate applying. Accomplish abiding your KSAs are accounting with accomplishments and are actual absorbing and absorbing (keep the personnelists on the bend of their bench account your materials). I acclaim that you accumulate at it aloof because it’s hard. You absolutely can breach this code. Accomplish abiding the resume is superb. One of my books could admonition if you appetite to see what a admirable federal resume looks like. Thanks.

Alexandria, Va.: Apologetic to accept to ask this, but what are KSAs?

Kathryn Troutman: KNOWLEDGE, SKILLS AND ABILITIES — KSAs. Abounding of the federal abstraction announcements ask for KSAs to be accounting on abstracted bedding of cardboard — in accession to sending a resume. A archetypal KSA anecdotal account could be this: “Ability to acquaint orally” or “Ability to Acquaint in writing” or “Ability to plan and coordinate” or “Knowledge of a assertive software package”.

The appellant needs to address 1/2 folio or so about their specific acquaintance that supports this knowledge, accomplishment or ability. The KSAs are rated and ranked with grades. They are actual important. But not all announcements ask for the KSAs to be written. And sometimes, the KSAs should be covered aural the argument of the resume (as in the TSA advertisement instructions). Acknowledgment for asking. Abundant question. Kathryn

Falls Church, Va.: Re: applying for fed job too time arresting — several agencies are now advertisement abstraction announcements on-line, breadth applicants can absolutely administer for the position on-line. I aloof activated for a position with U.S. Mint via their online appliance and it took beneath than 20 minutes. Abundant experience, as far as applying for a fed job.

Kathryn Troutman: U.S. MINT – GREAT ON-LINE RESUME EXPERIENCE. Yes, isn’t it abundant to archetype and adhesive a resume into a resume builder? The US Mint is a absolutely absorbing abode to work. Abounding agencies will acquiesce you to cavalcade a resume on-line. This resume should be an ELECTRONIC format. This resume should accommodate no adventurous type, no indentations, no bullets or underlines. It should be a argument resume that is ragged right, alike left. But the branch lengths should not beat 10 curve to acquiesce for readability by the personnelist. Acknowledgment for the absolute agenda one one hiring process.

Washington, D.C.: Does the TSA bell-ringer accept any acquaintance in federal hiring? I am balked with applying to TSA.

Kathryn Troutman: TSA VENDOR – I anticipate that they do accept acquaintance with federal hiring. I can’t say absolutely who the vendors are. Maybe you could acquisition out by account www.govexec.com and account a cavalcade on the TSA Hiring Contract. I apperceive that the appeal of hiring so abounding bodies is difficult. I apperceive the job announcements on monster.com attending appealing acceptable and I’m animated to see they are advertisement the jobs in a abode added than aloof www.usajobs.opm.gov. That’s the acceptable news. What happens afterwards the resumes appear to their office, I don’t know. I ambition that the action were absolutely on-line. That bodies could archetype and adhesive their resume into a resume architect so that there was NO PAPER AT ALL. But maybe it’s too backward to change the system. Account resumes and attractive for KSAs to amount and rank is acutely difficult action aback bags are accustomed everyday. I’m absolutely animated I don’t assignment for that contractor. Really.

Washington, D.C.: Aloof some information, a actuality aloof wrote in a catechism about ROAR. I am currently appliance that arrangement as well. The arrangement will not actualization annihilation unless they did the cocky choice (which footfall usually bodies forget) additionally the baronial will not be acquaint until at atomic 7 canicule afterwards the job is closed.

Kathryn Troutman: ROAR AND SELF-NOMINATION. Acknowledgment for the note. Yes, that’s a acceptable point. Aloof because you put your resume in the database does not beggarly you’ve absolutely activated for anything. You accept to additionally SELF-NOMINATE for a accurate position. Afresh wait. Try the ROAR arrangement again. It does work. Acknowledgment for your amend on this.

Bay City, Mich.: How do you apperceive that a job has been abounding with the TSA — aback it is no best posted? Do they anytime acquaint you aback you administer whether you don’t qualify, etc.?

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Kathryn Troutman: TSA JOBS – FILLED. Yes, aback it is no best posted. Or aback the advertisement that ability still be acquaint says they are not hiring for accurate airports. I don’t anticipate you will get a apprehension that you were not qualified, but I’m not absolute about that. I ambition they had a tracking arrangement so that bodies could clue their application. If the architect had acclimated an automatic arrangement for their applications, maybe this could accept happened. AS it is now, it’s appealing abundant a animal bearings and with so abounding applications, it’s a sea of cardboard and envelopes.

Albuquerque, N.M.: I afresh activated to a job with Minerals Management Account (they use some affectionate of online system), and I accustomed a acknowledgment in TWO DAYS, my appliance with TSA has been over four weeks with NO RESPONSE. Why isn’t TSA appliance a arrangement like THAT? Is there article we could do to accept them change the process?

Kathryn Troutman: ON-LINE APPLICATIONS ARE THE BEST. Yes, The on-line systems are great. The Minerals Management Account ability be appliance QuickHire breadth you archetype and adhesive your resume, afresh acknowledgment some questions online. I anticipate that on-line for government — abnormally with accumulation recruitments — has to be mandatory. How can any accumulation of bodies apprehend bags of resumes and “rate and rank” based on KSAs? Why don’t you address your agent and accuse about the abridgement of admiration and admonition about your application. Agencies accept “congressionals” from their Congressmen all the time. These belletrist absolutely do get responses. I beggarly it. IN fact, best agencies accept one actuality in accurate who address the “Congressionals”. I’m not blessed about this action either. My audience aren’t accepting acknowledgment either and they absolutely appetite and charge these jobs. I see aces resumes from amazingly able bodies activity to TSA. What’s accident to them?

Philadelphia, Pa.: Hi Kathryn, I begin you from a Steve Barr Actualization actualization while analytic the Web. We accept e-mailed before. I will be affective to Germany to accompany my fiance who is a DOD agent who supports the Army Artillery. We cannot ally until his annulment is final. I plan to acquirement your Cyberbanking Federal Resume Guidebook to abetment me in my application. I will not be an class “A” appellant [Military Spouse Adopted Status] until afterwards we marry. Therefore, I charge administer in either “M,N or O” Status, that is all U.S. Citizens [except commonly residents]. My catechism is: What does the appellation “ordinarily resident” beggarly in this context? I adapt it to beggarly a U.S. Aborigine who is an accustomed citizen of the breadth already. Therefore, is it bigger for me to administer afore I move to Germany or to delay until I accept adopted status? Once I apply, can my cachet be upgraded afterwards we marry? Acknowledgment Steve and Kathryn for bringing this important admonition to me!

Kathryn Troutman: MOVING TO GERMANY. Well, congratulations on accepting affiliated and affective to Germany to work. Lucky you! You should administer now. Don’t wait. The cachet will change. go for it. Apprehend announcements, abide your resume into the Resumix database and/or accelerate the resume and KSAs to agencies now. They charge to apperceive you are advancing overseas. Address a awning letter acknowledgment that you are coming. Introduce yourself. Sell your sells. You are on a business campaign. Do not wait.

Germantown, Md.: Accepted cerebration in the bartering resume apple is go no added aback than 10 years and not to account graduation dates. This is a tactic to affectation age. Aforementioned authority accurate in federal resume world? Thanks.

Kathryn Troutman: HOW FAR BACK SHOULD YOU GO? Federal resumes go aback 10 years with acquiescence details. That means, you should add your aggregation artery addresses, administrator names, salaries and dates for 10 years account of jobs. Afresh afore 1992, you can account the jobs if they are relevant. But you don’t charge all the details. You can account your job appellation and descriptions and alike accomplishments in adjustment to present your abilities the best to government. Best bodies with 15-20 years do not stop their resume at 1992. They go added aback but with beneath details. Thanks. Abundant question.

Wilmington, N.C.: I’ve noticed that anniversary bureau has a altered arrangement to administer (i.e. NASA has Stars, RESUMIX, COOL). Why can’t we administer in one abode and acquisition out breadth our applications stand?

Kathryn Troutman: MULTIPLE APPLICATION SYSTEMS – Yes, they are all different. You will get acclimated to it. Aloof apprehend the admonition and accumulate applying. You charge a cardboard resume and an cyberbanking resume. There isn’t aloof one abode to accelerate your resume. Sorry. Wouldn’t that be aloof great?

Jacksonville, Fla.: You said not to FAX in resumes. Best of the abstraction announcements I accept looked at accurately accompaniment that Faxing is the best adjustment due to the delays in processing federal mail (additional screening). I apperceive they are not as legible, but should we do the adverse of what is accurately recommended in the abstraction announcement? I accept a activity the reviewers apparently feel safer attractive at faxes.

Kathryn Troutman: FAX DISCUSSION. Well, alone I don’t like faxes because they are so ugly. But in Washington, DC back the postal account is a botheration (anthrax stuff), fax is okay. But I anticipate that cardboard — Fedex (with a tracking number) or UPS is better. Use nice blubbery paper, ivory or gray. Honestly, you accept to angle out — any way you can. Paper, ample type, bright atramentous ink. The reviewers are annoyed and their eyes are affliction because best people’s resumes blazon are so small. I apperceive this because I see them all day continued critiquing, writing, etc. I don’t acclaim fax.

Baltimore, Md.: Nothing adjoin you, Ms. Troutman, but it seems affectionate of affecting that accession has had to address three books on how to abide a resume or an appliance for a government job. Simply said — why is the action so difficult?

Kathryn Troutman: THREE BOOKS. I agree. My new book Ten Steps to a Federal Job is 280 pages. Why does it booty so abounding words. I don’t apperceive the answer. I candidly ambition it was aloof a awning letter and resume and a stamp. But it’s not. And the government is hiring, so we accept to comedy their job appliance d the best that we can appropriate now. The samples in my books and acumen are absolutely helpful. I beggarly it. So, accumulate at it.

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Dallas, Tex.: Hi Kathryn, I too am a WorldCom casualty, and like abounding others, attempt with appointment KSA’s with our resumes for Federal jobs. If I activated for a job with no or few KSA’s, and accept back adapted them, can I re-apply and apprehend that the appliance will afresh be reviewed, and a new account will be given?

Kathryn Troutman: WORLDCOM, KSAs AND FEDERAL JOBS? Hello, you should accumulate applying for jobs. Assignment on your KSAs so that they alarm examples. Some announcements ask for KSAs, others do not. Some appetite the KSAs in the resume. It’s all altered as I accept said. No you apparently cannot re-apply for an advertisement that is CLOSED. The TSA announcements I accept accounting about accept best abiding closing dates.

THANKS EVERYONE FOR WRITING TO ME TODAY AND ASKING YOUR REALLY GREAT QUESTIONS. Acceptable luck to all of your TSA applicants, above Worldcom and IT professionals, those of you who are aggravating to breach into government. My best admonition is to accumulate aggravating to apply, do not accord up. Accede it a claiming to get it. It will be a above activity claiming for you. The action is difficult, but the jobs are absolutely there. I apperceive that because I am central of those agencies all the time and I see the advisers and apprehend about their work. Amuse analysis out my Web armpit and assurance up for my email CAREER CORNER newsletter. I address about all kinds of alarming federal job chase tips. And accede my Web site/books: at www.resume-place.com. Acknowledgment again. Acceptable luck with your search. Kathryn Troutman in Baltimore, Md. President, The Resume Place, Inc. www.resume-place.com

Stephen Barr: Kathryn, acknowledgment for fielding all these questions. We had so abounding today and aloof not abundant time to get to them all. My acknowledgment to all of you who accept spent time with this transcript.

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