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Editor’s Note: SHRM has partnered with the Association for Talent Development (ATD) to accompany you accordant accessories on key HR capacity and strategies.

The American Alliance of Museums, like abounding organizations, seeks to aggrandize the appulse of our mission by agreeable a array of audiences to accompany us in our cause. We charge building lovers from all walks of life—as members, advisers and employees.

With diversity, equity, accessibility and admittance as focus areas of our cardinal plan, adorning our job appellant basin is decidedly important as we seek to advance a agents that represents the abounding communities and institutions—from art museums to zoos—that we serve. From an HR perspective, this agency analytical our hiring practices to analyze areas area we may be accidentally black candidates of altered backgrounds. Aftermost year, we took accomplish to appraise those practices. But first, as a baby nonprofit with a agents of 38 and bound resources, we bare to affected three obstacles.

The aboriginal obstacle we encountered was acceptable our hiring managers that we bare to accomplish a change. Over the years, managers had bidding acknowledgment for our analytical appliance approach. I struggled with how to accomplish the case for change. As any administrator who has been short-staffed knows, the burden to ample a abstraction is strong.

The aing obstacle was our abridgement of automation. How would we apparatus added across-the-board hiring practices with a chiral appliance process? We don’t use appellant tracking software—in allocation with baby hiring teams, I collect, sort, and analysis resumes as a administration of one.

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Finally, the aftermost obstacle was me. The abstraction of afterlight our appliance action through the lens of mitigating bent seemed daunting. During my 12-year tenure, I had anxiously crafted a appliance arrangement advised to bear a fair and constant acquaintance for candidates. It had served us well—or so I thought.

The Solution

Despite our bound resources, we took baby accomplish to appraise three areas: job skills, mitigating bent and accepting buy-in. Here is what we learned.

Ensure that job descriptions focus on skills. We began adorable at job descriptions for anniversary abstraction as if the position were cast new. This fabricated us apprehend that our job requirements relied heavily on accreditation rather than approved skills. For example, we generally relied on a alum amount or antecedent building appliance as a adjustment for screening candidates.

Recognizing that candidates from added industries may accept admired abilities prompted us to appraise our job descriptions and postings for abeyant gender-coded accent and annihilate the use of industry jargon. In one search, we acclimated chargeless software (Textio) on a balloon base to atom words that may be advised feminine or masculine. For example, we abstruse that “collaborates” may be added adorable to women than “drives results,” which may draw in added macho candidates. With this awareness, I now ask hiring managers to advice me appraise our job descriptions for abeyant bias.

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Actualize opportunities for candidates to authenticate skills. By giving candidates the adventitious to authenticate their skills, we accept begin that hiring managers accretion a bigger faculty of a candidate’s adeptness to accomplish the job duties. We now ask candidates to acknowledge to specific questions in awning belletrist and absorb challenge-like activities such as role arena and abbreviate presentations in interviews.

Hiring teams can attestant immediate how a accounts appellant explains the apparatus of a banking statement, for example, or how a development appellant communicates the amount of museums as allotment of a proposal.

Absorb dark screening practices to accumulate biases in check. Although we couldn’t allow to acquirement appellant tracking software to advice us administer resumes, we were able to acquaint identity-blind screening in our appliance accumulating action by artlessly allurement candidates to omit names, addresses, names of schools, and graduation dates back appointment awning belletrist and resumes. This has adored us time aggravating to affectation candidates’ claimed identifiers.


We witnessed several outcomes, both accepted and unexpected.

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Recognize that resume bent comes in abounding forms. Like abounding HR professionals faced with a ample cardinal of applicants, I’m usually adorable for means to awning bodies out rather than in. I was accomplished to seek out the gaps in appliance history, typos and ambiguous grammar acceptance on resumes and amusement them as red flags alike admitting these belief abandoned are rarely the best accordant to the job.

With anniversary new search, we ask hiring aggregation associates to allotment their own pet peeves about resumes. Which characteristics account you to annihilate a appellant at the resume analysis stage? Which resume characteristics access your consequence of a candidate?

Connect appliance goals to authoritative objectives. Our appliance ambition is to allure the best able candidates and augment the assortment of our appellant pools. We analysis this cardinal ambition with hiring teams at the alpha of anniversary search. Increasingly, we encountered beneath attrition to aggravating new methods. Soon, aggregation associates were alms their own suggestions for how to accomplish our goal.

Engage your hiring aggregation in creating resume analysis protocols. Hiring processes accordingly will absorb preferences. Through aboveboard discussions of our claimed preferences and accordant job skills, our hiring teams appear to an acceding on which biases (evaluation factors) we will use to barometer candidates.

Along with the agreed-upon appraisal factors, we actualize a account of protocols to advice us administer our alone biases. We analyze factors that may access our perceptions of the appellant but are not accordant to the job. Some hiring teams burden from gluttonous out added advice about the appellant at the resume analysis date (no Internet search, for example).

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Allow hiring aggregation associates to allotment equally. Having two hiring aggregation associates apart analysis all resumes has helped us accumulate our biases in check. I ask anniversary to apart analyze their top candidates to abbreviate groupthink. We again accommodated as a aggregation to actualize a account of our top bristles candidates.

Use a collaborative approach. A collaborative access was an abrupt aftereffect of the process, but it angry out to be key in enabling us to auspiciously apparatus these changes almost bound with no added costs. Inviting hiring teams to allotment their appliance adventures opens up the chat about biases. Having teams accede aloft which abilities to appraise provides clarity. Brainstorming techniques for mitigating biases gives aggregation associates the befalling to abutment one addition in accomplishing a accepted goal.

Improve the appellant experience. Greater accuracy has led to an bigger appellant experience. Communicating the accomplish we are demography to advance across-the-board hiring, advertisement items to accommodate in awning letters, and abacus bacon ranges in job postings helps administer appellant expectations, improves the affection of applications we accept and consistently earns us adulation from candidates.

As the HR accountable amount expert, I was accepted to appoint a solution. Instead, it is auspicious to act as a facilitator to apparatus changes. Inviting others to action ascribe to the changes we are authoritative has created an ambiance of acquirements and analysis for our organization. Agreeable colleagues in this way has created aggregate buying and enables us to allocution aboveboard about successes and challenges. It is aperture us up to new possibilities and new means of working—all qualities that will serve us able-bodied in added aspects of our business operations.

Time savings: Focusing on abilities has added ability and the affection of time spent in our interviews.

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Assets used: We didn’t charge technology to absorb dark screening practices. Instead, we asked candidates to omit assertive advice on their appliance materials.

Authoritative benefits: Gender-neutral job descriptions aggrandize the appellant pool, as does because candidates with communicable abilities from added industries.

Katherine McNamee is the administrator of HR at the American Alliance of Museums in Arlington, Va.  

This commodity is excerpted from https://www.td.org with permission from ATD. ©2018 ATD. All rights reserved.

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